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Torine said he paid his $100 deductible, and the repairman diagnosed the problem and called Sears to explain what parts would be needed before he left Torine's home. But subsequent calls to the warranty company for updates were troubling. Some representatives apologized, others promised he would get a call back in a day. Still others suggested he find his own repair service, and one even said there was no record of the parts order, he said. Throughout, no one reached out to Torine to give him an update, he said. By June 20, there was news.

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In the event Select does not receive all outstanding payments and/or premiums outstanding , for any reason, Your service contract term will not begin. Your service contract will begin on the Effective Date and remain in effect for one 1 calendar year following the Billing Date “Termination Date”. Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage. 5. Claims Procedure. 5.