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There was little or no more money coming from the repair after the service fee is collected from the customer. You might ask why we worked for them. It was to try to sell good service, solid equipment, at reasonable prices outside of the home warranty policies. As times have gotten tougher, that has become less frequent, as the complaints and hassles have increased. Therefore, we quit working for all home warranty companies to offer our services to a higher quality clientele. One last thought: If it sounds too good to be true, it probably is!Very interesting to hear from the other side when it comes to home warranties.

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Even a clarification letter from HUD two years later, which said warranty sales were permissible as long as sales efforts constituted more than simply referrals and fees were reasonable, did not stem the confusion, since the follow up guidance continued to suggest that warranties were a “settlement service.